Effect Quality Of Health Insurance Service On Public Satisfaction Of Public Surgical Interior Ulin Hospital Banjarmasin

Mohdari Mohdari, R Topan Aditya Rahman, Muhammad Anshari Ridha


Background: Health is a prosperous state of body, soul, and social that is possible every individual to live productively in a social and economical way. With this health, every individual can carry out activities as a living creature created by God Almighty so as to live productively both socially and economically. In regulating health problems, a special body is responsible for the maintenance of health assurance, where the agency must provide good service quality in order to achieve service satisfaction

Objective: To know the Influence of Quality of health insurance Service to Patient Satisfaction in General Surgery Room Ulin Hospital Banjarmasin

Method: This research uses Analytical Survey approach using Cross-Sectional design method. With the number of samples of 58 respondents who use the health insurance service in the General Surgery Room Ulin Hospital Banjarmasin

Result: From the statistical test result using Chi-Square obtained P-value of 0.000. this indicates that the value is smaller than α is ≤ 0.05 where in this case p ≤ α then the hypothesis Ha in a receipt which means there is a significant influence between the quality of health insurance service on patient satisfaction in the room General Surgery Ulin Hospital Banjarmasin

Conclusion: There is a significant influence on the quality of health insurance service on patient satisfaction in the room General Surgery Ulin Banjarmasin Hospital

Keywords: Health Insurance Service (HIS), Quality, Hospital.

Full Text:



Aditama, T, J. 2008. Manajemen Adminstrasi Rumah Sakit, Edisi 2, Universitas Indonesia. Jakarta

Azwar, A. (2000). Program menjaga Mutu Pelayanan Kesehatan, Pustaka Sinar harapan Baru, Jakarta.

Gerson R , 2004, Mengukur Kepuasan Pelanggan : Panduan Menciptakan Pelayanan Bermutu. Yogyakarta

Hafizurrachman, (2004), Pengukuran Kepuasan Suatu Institusi Kesehatan Majalah Kedokteran Indonesia. Volume 54. Jakarta

Ilyas.Y. (2004), Perencanaan SDM Rumah Sakit, Teori, Metode, Dan Formula, FKM, UI. Jakarta

Kustanto. (2004). Pengantar Profesi dan Prakrik keperawtan Profesional. Jakarta: ECG

Muninjaya Gde. (2010) Manajemen Mutu Pelayanan Kesahatan. Jakarta: EGC

Notoatmodjo, Soekidjo. (2010). Metodologi Penelitian Kesehatan. Jakarta: PT Rineka Cipta.


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.